CUSTOMER SERVICE 24/7

WW Credit Card Processing of Galveston is #1 for customer service in Galveston and the surrounding communities.

Our business customers have access to us 24 hours a day, 7 days a week so that they do not have to spend hours on the phone with a technical support representative. We handle our customers questions and technical support personally, to save you the time and headache! One of the biggest complaints that businesses have with their credit card processors is the lack of ability to get timely, professional support. At WW Credit Card Processing of Galveston we handle the customer support for you, so that you can focus on your business.

Good customer service from your credit card processor is vital to your business. It does not matter if you are saving money on fees, if the customer service is so bad that you lose customers and sales. A business that has problems accepting credit cards can lose hundreds or thousands of dollars worth of sales.

Customer Service includes many aspects such as:

1. Resolving Complaints

2. Answering Questions

3.Advice and Guidance

4. Providing Solutions to Problems

5. Follow-Up on Issues

At WW Credit Card Processing of Galveston, we provide customer service through a variety of means including in-person support, text/phone calls, and social media if necessary.

Why is Customer Service Important?

At WW Credit Card Processing, we want to be your credit card processor for the "life of your business". We work hard to bulld a personal relationship with all of our customers, so that we can provide the best customer service possible. We can provide better service, when we understand the preferences and needs of our customers. Our reputation is very important to us, and we do everything that we can to have 100% customer satisfaction!

Excellent Customer Service allows us to:

1. Gain Referrals

Customers who are happy and satisfied with their credit card processor are usually more than willing to share their positive experience with their friends, family, and business acquaintances

2. Loyalty

Providing great customer service helps us make sure that we have your business for life. We take great pride in playing a role in the success of our customers.

3. Stand-Out From Competitors

Excellent customer service allows us at WW Credit Card Processing to stand out from other credit card processors who do not value their customers as much as we do. Not only are we saving our customers money, but we are also providing the best in customer service to Galveston and the surrounding counties of Brazoria, Fort Bend, and Harris Counties.

What are some Keys to Good Customer Service?

1. Knowledge

Years of experience in the credit card processing industry has provided us with a wealth of knowledge that we put to use to serve our customers. We have the ability to not only answer your questions, but we can also provide solutions.

2. Empathy

Because we own our own business also, we know the challenges and problems that our customers face on a day to day basis. Our customers know that we truly care about them both on a personal level, as well as from the business side. We have years of personal relationships with business owners, that we take great pride in.

3. Personalization

We provide guidance to each of our customers on an individual basis. No two businesses are alike, so let us personalize not only your credit card processing rates, but also your equipment needs. We provide this personalization by listening and working closely with each of our clients to provide them the best services possible.

4. Professional

At WW Credit Card Processing of Galveston, we treat all of our customers with the respect that they deserve. We know that business owners face many challenges, and we are here to help each of our customers work through these challenges. We have years of experience helping our customers work through problems and situations that will surely develop if you own your business.

TYPES OF CUSTOMER SERVICE

1. In-Person- We always prefer to work with our customers in person, if it will benefit their business. We have flown and driven across the country, to make sure that our customers are taken care of. Meeting in person also allows us to get to know our customers and their business on a personal level, and this is important to us.

2. Phone- At WW Credit Card Processing, we use the phone for customer service on a daily basis. Our customers have our personal phone number that they can contact 24 hours a day, 7 days a week. Our customers have access to the traditional customer service lines that we all have had poor experiences with, but they also know that they are welcome to let us take care of the customer service issue for them, to make sure that the issue is taken care of appropriately and in a timely manner. This personal customer service, is one of the things that make WW Credit Card Processing stand out above our competitors.